Two female students study in a residence hall room at Penn State Berks

Maintenance

Housing and Food Services employs two general maintenance employees to work on daily and routine residence hall problems. Some issues require outside vendors. Housing and Food Services contracts with other Penn State departments and vendors to address certain areas, such as telephone service, cable TV, Ethernet connections, laundry facilities, and card access.

Maintenance Requests

Routine maintenance requests can be submitted online at fixit.psu.edu or by calling Housing and Food Services during normal business hours at 610-396-6353.

In the event of an emergency, immediately contact:
Housing and Food Services 610-396-6353
Residence Life 610-396-6290
Police Services 610-396-6111

Routine Repairs

A routine repair is a problem that can be scheduled and does not require immediate attention.

Examples include a burned-out light bulb, problems with the refrigerator/microwave unit, or a torn window screen.

Emergency Repairs

An emergency situation is anything that needs to be fixed immediately. If it’s not remedied, serious injury or damage will result. Emergency repair examples include the following:

  • Loss of hot or cold water
  • Loss of heat
  • Loss of steam supply
  • Loss of electricity (beyond normal power outages)
  • Electrical hazard
  • Flooding or major leak
  • Fire
  • Gas leak
  • Any condition that represents a significant imminent threat or potential hazard to the community
  • Glass window breakage that is a potential safety and/or security hazard
  • Pest emergencies (bats, bees, etc.)

Lockouts

For lockouts or lock problems, contact Housing and Food Services at 610-396-6353 during normal business hours. After hours, contact your RA or Residence Life at 610-396-6290.